Perceived health-care quality in China: a comparison of second- and third-tier hospitals

Abstract Objectives To evaluate disparity in service quality between second- and third-tier hospitals explore factors that affect patients' perception of China. Design Cross sectional study. Setting Twelve Participants 5714 patients. Intervention None. Main Outcome Measure Total score the SERVQUAL scale each its five dimensions. Results Patients from rated significantly higher scores overall all dimensions scale. Those with lower education, urban residents those who had degree life satisfaction attention paid to health perceived quality. Inpatients compared outpatients. Conclusion We found a significant gap patient's A variety demographic personality were influence